ICBC Active Rehab

Our ICBC approved active rehab clinic is here to help you recover from an accident.

After a motor vehicle accident (MVA) you will probably experience whiplash, headaches, neckback or recurrent pain. You may also experience changes to your mental health, which include stress, anxiety, and depression.

At Sync Therapy, our main focus is to decrease your pain, increase your strength and get you feeling better so you can get back to the things you love.

Not being able to pull doors, turn your neck, or lift something without pain is not fun, it not only affects your quality of life but also your mental health and relationships. It’s tough when you can’t even walk your dog, play with your children or clean up the house.

Our ICBC recovery team consists of Massage Therapy and Athletic Therapy, which is designed to reduce your pain with massage therapy and help you recover with athletic therapy. If you want to reduce your pain, headaches or feel better, we suggest working with a nutritionist. They can provide you with foods and supplements proven to ease inflammation, reduce your pain, and help you sleep better. While you may ask ICBC to cover the nutritionist, it’s not currently covered like athletic therapy or massage therapy.

If you’ve involved in an MVA and have reported the incident to ICBC, you qualify for care at our ICBC Rehab in Victoria, BC.

ICBC active rehab and kinesiologist working to reduce back pain from a car accident

Finding the right ICBC Active Rehab specialist for you

Direct billing to ICBC for you

ICBC Approved active rehab

No out of pocket expenses for you

Next day appointments

Premium heated massage table

Convenient schedule to avoid driving in in the dark or with traffic or around your work schedule

How we can help you

After a motor vehicle accident (MVA) many people experience whiplash, headaches, neck, back, extremity and recurrent pain. If you were involved in an MVA and have reported the incident to ICBC, you qualify for care at our ICBC Active Rehabilitation Clinic in Victoria

As of April 1, 2019, if you’ve been in a car accident and have an ICBC active claim number, you are pre-approved for 12 Active Rehab sessions. 

This means you have access to services such as Athletic Therapy and Active rehab right away and up to 12 weeks from the incident, no need to wait and get a Doctors note!

If after the 12 sessions you need continued care, we work with ICBC to ensure you get the care and attention you deserve until you’re at maximal recovery. 

We do have an ICBC Massage Therapist on staff to help you on your recovery.

Sync Therapy


12 Approved Active rehab sessions

You're pre-approved for 12 active rehab sessions if it's within 3 months of your accident and you have a claim number.

Direct billing to ICBC

We're approved by ICBC to direct bill on your behalf. Pay no upfront costs with us!

Longer treatment times

Our sessions with you are between 45-60 minutes. If you want longer, there is a small user fee.

No doctors note required

You don't need a doctor's note to get started with us.

What we can help you with

Our active rehab specialist is trained in helping you reduce your pain and discomfort, while improving your strength, all while working with ICBC to get the treatments you require. Our athletic therapy team uses an individualized plan for each case.

Using active rehab to become stronger after an accident
  • Pain

    Pain and discomfort after a car accident may be the most common complaint after a car accident. The pain may be that night, the next day or even a couple weeks after the accident. Common areas of pain that we see are in the neck, shoulders, back and hips. Usually there's a disruption of sleep from this pain

  • Injuries

    Whiplash, rotator cuff injuries, headaches, sciatica, disc bulges and muscle tension are among the highest symptoms that occur from an accident

  • Sleep troubles

    Do you have troubles falling and staying asleep from pain? Getting a massage and reducing your muscle tension can help relax you and reduce your pain, allowing you to fall and stay asleep

  • Car accidents

    Have you been involved in a car accident? We can help with headaches, whiplash, low back pain, or numbness and tingling from an accident.

  • ICBC direct billing

    You have enough stress from an accident, let us direct bill to ICBC for you. Our active rehab clinic is approved to direct bill to ICBC

If you’ve been involved in a car accident it can be overwhelming – especially if you have never dealt with an accident before or filed a claim with ICBC. ICBC made changes on April 1, 2019, and are scheduled to make a larger change coming May 2021. The changes are going to be client-centric, this means you get the care you deserve. There’s more of an emphasis on your recovery, so you have easier access to massage therapy, active rehab (athletic therapy or kinesiology), physiotherapy, and chiropractic! We can help you guide you during this often confusing process Your active rehab specialist understands this process, can answer your questions, and help you recover along the way with a massage. Daryl, your Athletic therapist, isn’t just an AT but he’s also a Massage Therapist. He’s not only able to help you recover and improve your strength, but he’s also able to provide massage therapy to reduce your pain and tension. If you were involved in an MVA and have reported the incident to ICBC, you have access to massage therapy and active rehab which can help you feel better. We do suggest that you use the ICBC approved services right away after an accident, it will improve your recovery time, so it’s important to book a massage If after the 12 sessions you need continued care, we work with you and ICBC to ensure you get the sessions, care and attention you deserve until you’re at maximal recovery. We’re conveniently located in Downtown Victoria at 10-920 Johnson. It’s at the intersection of Quadra and Johnson in the same building as Alert First aid.

Meet Your Active rehab specialist

Daryl stubbs is the RMT, athletic therapist, and holsitic nutritionist from sync therapy

Daryl Stubbs

Athletic Therapist and Owner

7+ Years of clinical experience


Our active rehab is covered through ICBC and you don’t need to pay out of pocket.

Initial Visit

/60 minute massage
$ 99.75 Per session
  • ICBC Direct billing
  • Experienced with ICBC
  • Perfect to reduce pain and discomfort
  • Convenient schedule and online booking
  • Premium heated massage table

Follow-up session

Between 45-60 minutes
$ 78.75 Per session
  • Direct billing available
  • Perfect for massage program
  • Convenient schedule and online booking

How to take advantage of your ICBC benefits

First- if you’ve been injured in an accident the first step is to report your claim to ICBC. You can call them directly at ‘Dial–A-Claim’ 604-520-8222 or complete their easy online claims process.

Once you have your ICBC Insurance claim number you are eligible to start receiving Massage Therapy, Active Rehabilitation (Athletic Therapy), Physiotherapy, Chiropractic, and Acupuncture services for your injuries.

Regardless of who is at fault, all parties involved in an automobile accident are eligible for ICBC treatment benefits.

The next step is to book an assessment online or Call Us 250-812-8698 and get your treatments started right away. Our experienced recovery team will help walk you through the process of getting the necessary treatments needed to get you feeling better, fast.

We will require:

1) First and Last Name

2) ICBC Insurance Claim number and adjustor name

3) MVA Date

Our goal is to get your treatments started within a few days of your accident since this helps improve your recovery time.

You can simply make a note of your claim number and accident in our easy to fill out online forms.

You have 12 pre-approved treatments with our Massage Therapist and 12 treatments with our Athletic Therapist for ICBC active rehab, they just have to be used within 12 weeks of the incident. After that, we can work on your behalf to ask for an extension. *Please be aware that extension requests depends on the speed at which your ICBC Customer Claims Specialist (adjuster) responds to the request and may take longer than 72 hours.

If you have an ICBC claim, no matter who’s at fault, you get 12 pre-approved massage therapy sessions covered. You just need to use the 12 sessions 12 weeks after the date of the accident. We directly bill ICBC, so you don’t pay any upfront costs. Everybody recovers differently from an accident, it may require additional treatments after the 12 sessions. This is where we would work with your adjustor to figure out an effective plan

Let us take care of your health plan, paper work, and contacting ICBC. You focus what’s most important, you. Focus on your exercises, quality sleep, and quality foods to help with your recovery process

Frequently asked questions

No! ICBC covers 100% of the costs for active rehab sessions. The only time you’d have to pay is if you want a longer session than 60 minutes. Other than that, there’s not up front or hidden charges

Yes! Our active rehab clinic is approved to offer direct billing for all of RMT and active rehab clients. You get 12 sessions covered automatically

  1. Go to our online booking page
  2. Find the Athletic Therapy option
  3. Choose the initial athletic therapy assessment
  4. Find a time that works for your schedule
  5. Fill out the intake forms
  6. Send us a quick email with your claim number or make a note on your file
  7. Enjoy the peace of mind that you’re covered!

Our Schedule

Find a time that works for your schedule. Not working? We’ve got day appointments. Are you still working? We’ve got evening sessions for you

Monday and Friday

8:00 am - 6:00 pm

Monday and Friday

8:00 am - 6:00 pm

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All of our sessions follow COVID-19 policies, we direct bill most major insurance companies, and we accept ICBC claims 



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