Extended Health Benefits Direct Billing Program
We are passionate about making our services accessible to as many people as possible. Through our Direct Billing Program, we eliminate the hassle of upfront payments and claim submissions for most extended health plans.
Insurance Providers We Work With
We proudly offer direct billing services with numerous insurance providers:
- Pacific Blue Cross
- Green Shield
- Canada Life (Great West Life)
- Sun Life
- Manulife
Don't see your insurance provider listed? Please inquire - we're constantly expanding our direct billing capabilities.
How Our Direct Billing Program Works
Before Your First Appointment
- You'll receive our online Intake form via email when booking
- Complete the Direct Billing checklist within the form
- Submit your insurance information at least one day before your appointment
- We'll create your profile to ensure a seamless process
During Your Visit
- We'll verify your coverage through the insurance portal
- You'll only pay any portion not covered by insurance
- Payment for any co-payments or deductibles will be collected at time of service
Important Facts About Direct Billing
Coverage and Payment
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Will I need to pay anything? Every insurance plan is different. You may be responsible for:
- Deductibles (which typically reset each January)
- Co-payments
- Any amount not covered by your insurance
- What if my plan covers 100%? If your plan provides 100% coverage and you've met your deductible, you typically won't have any out-of-pocket expenses.
- Can I use multiple insurance plans? Yes, we can help coordinate benefits between multiple insurance plans. Please provide all relevant insurance information.
Coverage Verification
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Can you check my exact coverage? For privacy reasons, insurance companies only provide detailed coverage information to plan members. We recommend contacting your insurance provider directly to verify:
- Coverage amount per treatment
- Annual limits
- Required referrals
- Deductibles and co-payments
Service Availability
- Are all therapists registered for Direct Billing? Yes our RMT is registered for direct billing and your insurance
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When is direct billing unavailable? Direct billing might not be available:
- During insurance portal maintenance
- Outside of insurance company operating hours (e.g., some portals close after 7pm PT or on Sundays)
- Due to technical issues
- For certain plans or treatment types
What You Need to Provide
To participate in our direct billing program, please have:
- Insurance policy information (policy number and ID)
- Government-issued photo ID (if applicable)
- Any required medical referrals (if applicable)
- Secondary insurance information (if applicable)
Contact Us About Direct Billing
Questions about our direct billing services? We're here to help:
- Book your appointment and upload your insurance information during the sign up process
- Contact Us if you have any questions
Please note: Every Extended Healthcare Benefit Plan is unique. We encourage all patients to verify their coverage and direct billing eligibility with their insurance provider before their appointment.
