Here is our policy to help keep you safe. This page may be updated at any time, please check back regularly.

[Updated December 30th, 2020]

corona virus for sync therapy

Following Protocols

Health Canada approved cleaning disinfectants to kills in 5 seconds

Continuous cleaning protocols

Consistent hand washing

Limited number of clients in clinic

Physical distancing measures until treatment start

More information below

Please follow the page below to find more information on how we’re protecting you and our employee during the COVID-19 pandemic

Following Protocols

  • One day prior to your appointment, please fill out the self-assessment at BC COVID-19 Symptom Self-Assessment. Please stay home if experiencing any symptoms of COVID-19, including fever, chills, cough, shortness of breath, sore throat, loss of sense of smell. If patients are experiencing these symptoms and have not been tested for COVID-19, you should recommend that they do so; they start by calling 8-1-1.
  • Please be advised of our provisions for personal protective equipment (PPE, see below), and your rationale. If you have a mask, please bring it with you and wear it when they arrive.
  • RMT and clinic staff must use the BC COVID-19 self-assessment tool daily and stay home/cancel appointments if experiencing COVID-19 symptoms.
  • Our clients at greater risk: We will take additional precautions for you 
    • First client of the day or extended time in between clients
    • Rescheduling and cancellations if you feel sick or other concerns for your safety
    • If you don’t feel you need a massage, don’t get one at this time. The benefits of massage must out way the risks of it.
  • Our cancellation policy will be waived, we ask that you respect our time and let us know as soon as you do
  • RMT and patient will maintain 2 metres / 6 feet of distance in clinic areas other than the treatment room, as best as possible within the practice setting.
  • The client is required to wait outside (in their car, or an area suggested by RMT) and not in reception – call or text when it’s time to enter.
      • It is not possible to maintain physical distancing in the treatment room.
      • Pre-screening, physical distancing, hand hygiene, and enhanced cleaning help reduce the risk of transmission and enable the return to practice while minimizing the risk of harm
      • We are not able to physically distance or take the suggested recommendations from CMTBC as our hallway is too narrow. There will appropriate soap and hygiene sanitation. This is a shared space of other businesses and people. Please try to go to the washroom prior to your session
  • Client
    • Washes hands upon entry with soap and water for at least 20 or a sanitation station with alcohol-based hand rubs for patient’s use on arrival and prior to departure.
    • Your RMT will wash hands often, using soap and water for a minimum of 20 seconds each time.
      • RMT will open the door to the treatment room and allows patient to enter; RMT opens/closes the door before, during, and after treatment as required, using hand towel/sanitized barrier as needed, and washing hands as appropriate.
  • Share information about the reason for ‘no face touching’; coronavirus can be spread by touch if a person has used their hand/s to cover a cough or a sneeze.
  • Suggest clients use a tissue if an itch must be addressed.
  • Tissues will be provided in the treatment room
  • Masks will be available for you and the RMT and can be useful to avoid touching your face
  • There will be paper/disposable (surgical) masks available for your use if requested, and for the RMT’s use. Cloth masks are on the way and will be used after every use.
  • We respect your individual personal boundaries and support your requests for PPE to be worn by either you or your RMT – please let us know.
  • Our RMT will be wearing a mask while mandated from Dr. Henry ,and gloves if requested.
    • We will be focusing on other BC Health Recommendations that are higher in terms of importance (read above for more details). 

We thank you for choosing the opportunity to support local.

We would love to stay connected with you during this time as well. We will continue to reach out via email regularly and we encourage you to follow us on Facebook and Instagram if you haven’t already. We will routinely share relevant wellness tips for your mental health, diet tips, and other wellness suggestions.

We hope to help you feel connected and supported as we all make our way through this situation together.

Your confidence, your health and your safety continue to be our top priority.

We encourage you to also take appropriate precautions and if you are feeling unwell or have been at risk of exposure, please contact us to reschedule your appointment – we will waive our rescheduling fee

We are committed to doing everything we can to create a healthy environment and appreciate your diligence in helping us keep our community healthy. If you have any further questions or concerns, please don’t hesitate to reach out. We look forward to seeing you at the clinic soon.

We have a few articles to read if;

We thank you for your understanding and wish you and your loved one’s health and safety during these difficult times.

We will continue to update this page whenever we find out more but you can book an appointment for after May 10th at this time if you need a health coach to find out what you can do to improve your mental health during this time, an athletic therapist if you have an injury or back pain, or a massage in Victoria.

We will work keeping you and our staff safe during these trying times

Your Sync Therapy team

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All of our sessions follow COVID-19 policies, we direct bill most major insurance companies, and we accept ICBC claims 



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